FREIGHT SHIPMENTS: Freight shipments from Prestige Billiard Tables offer curbside delivery. This implies that the freight company is responsible for delivering the product to the curb, and additional services such as carrying the product into the building, unloading, or assembly are not included. To ensure a smooth delivery, especially for heavier items, we strongly recommend having assistance available during delivery. The freight company will contact you by phone to schedule a delivery date and time window, usually within a four-hour timeframe. It is crucial for someone to be home to sign for the delivery.
Delivery Appointment: Schedule a delivery appointment when the shipping carrier calls, typically 2-3 days in advance. Missing the scheduled delivery appointment may result in re-delivery fees, which are the customer’s responsibility.
Product Inspection: Please photograph all delivery pallets upon receipt. If there is any visible damage to the packaging, note it on the Proof of Delivery (POD). If specific damage to the product is observed, detail it on the POD and contact us immediately. Signing the POD without notating damage confirms receipt in perfect condition.
Delivery Times: Projected delivery times are subject to change due to weather conditions, traffic, or unforeseen events. Delays beyond our control are not grounds for order cancellation. Shipping time may vary depending on product and line. In stock Plank & Hide Co. & Nixon Billiards tables will ship within 1-3 weeks. Customer is also responsible for the following steps
GROUND SHIPMENTS: Ground shipments may not require a signature and can be inspected after arrival unless evident packaging damage exists. Any damage to ground shipments must be reported to support@prestigebilliardtables.com within 1 business day, including order number and pictures of the damage.
PREPARING TO RECEIVE YOUR SHIPMENT: It is the customer’s responsibility to:
- Inspect the shipment before signing; do not sign without inspecting the item.
- Arrange assistance for unloading freight if curbside or back-of-truck shipping is selected.
- Ensure a freight truck can reach the location.
If the shipping company cannot contact the customer for a delivery appointment, storage fees may apply after 3 days of unsuccessful contact. Further, if unable to reach the customer after 3 days, the products may be shipped back to the manufacturer to avoid additional storage fees. The customer is responsible for shipping fees, restocking fees, and storage fees.
WHITE GLOVE INSTALLATION: For white glove installation, your product will be delivered to certified billiards technicians in your area. Prestige Billiard Tables will coordinate delivery and professional installation after production, typically taking 2-4 weeks.
PROFESSIONAL INSTALLATION: With professional installation, the item will be delivered via curbside freight, and an installer will set up the product.
REPORTING DAMAGE: To report damage, inspect all packages before signing the delivery receipt. If damage occurs, ensure the driver notes it on all copies of the delivery receipt before signing. Damage must be reported to Prestige Billiard Tables within 1 business day, accompanied by photos demonstrating the extent of the damage within 5 days.
MANUFACTURER DEFECTS: Manufacturer defects must be reported within 10 business days of delivery, with pictures of the issue received within 5 days. Customers must follow the manufacturer’s warranty terms for warranty service.
MANUFACTURER WARRANTY: Product warranty is provided by the manufacturer. Refer to the product page for warranty information. To avail of warranty service, the manufacturer may require a copy of the sales receipt, gift receipt, or purchase invoice showing the original purchase date.
ADDITIONAL FEES: Missed delivery appointments and unwarranted product refusals will result in automatic billing of associated fees to the customer’s card. If the card cannot be billed, the customer agrees to send a money order or cashier’s check within 7 days.
RETURNS: All returns require a Return Authorization Code (RAC). Items returned without an RAC will be refused. To obtain an RAC, email support@prestigebilliardtables.com with your name, order number, and reason for return. Returns must be requested within 10 days of receiving the order. Returned items must have the original packaging intact and be in undamaged condition. Approved returns incur a refund less shipping costs and a 15% restocking fee. Custom, made-to-order products and those with home installation are not eligible for return.
CUSTOM, SPECIALTY, AND MADE-TO-ORDER PRODUCTS CANCELLATION: Custom and made-to-order products must be canceled within 48 hours of order placement. Extended production lead times do not constitute grounds for cancellation. If production delays occur, customers will be updated accordingly.
FREE TAX: Free tax is offered for all customers outside of Wyoming. Wyoming state sales tax of 4% will be applied for orders shipping to Wyoming.
ORDER CANCELLATION: Orders may be canceled without penalty before billing.